Redesigning an educational hub for clarity within tight system constraints
Supporting confident purchase decisions by making learning value visible.
ReDI School is a non-profit providing digital education to people with limited access to traditional tech pathways. This project restructured the Learners Hub from an FAQ-style site into a scalable information system that helps students find course details, applications, and timelines independently.
Why it matters
Critical application information was buried in long FAQ pages, increasing confusion and staff dependency.
What was happening
Students relied on support staff to interpret timelines, requirements, and course structures instead of finding answers independently.
How I addressed it
Redesigned the Learners Hub into a structured information system, prioritizing hierarchy, clarity, and scalable content patterns within existing platform constraints.
Role
I led the information architecture redesign, restructuring existing content into a scalable system aligned with ReDI’s brand and platform constraints.
Design Focus
The focus was improving clarity and maintainability within Google Sites limitations, ensuring students could self-serve while keeping the system manageable for non-designers.
Process
I focused on restructuring existing content rather than rewriting it, improving clarity and navigation across long-form pages while working within ReDI’s technical and organizational constraints.
Key considerations:
Used AI to cluster unstructured FAQ content and accelerate early information architecture decisions
Designed a learner-journey–based structure to support new/prospect students and ReDI staff.
Worked within Google Sites limitations to ensure the hub could be maintained by non-designers
Final Design
The final design focuses on readability and structure while aligning with ReDI’s existing brand system.
Design decisions prioritized:
Clear typographic hierarchy to support scanning
Generous spacing to reduce cognitive load
Minimal visual elements to keep attention on content
The goal was not to redesign the brand, but to make information easier to access and understand.
Key Insights and Decisions
Accessibility
Clear heading structure improves navigation for assistive technologies
Short text blocks reduce cognitive load, especially for non-native speakers
System
The structure was designed to scale as programs and rules evolve
AI accelerated early sense-making, but prioritization decisions were driven by stakeholder needs and content constraints.
Constraints
Volunteer scope and limited timeline
Fixed content and brand guidelines
Outcome
Support
Strong information architecture reduced support overhead without adding features. Clear structure enabled learners to self-serve and reduced repeated questions to staff.
Operations
A shared content structure supported both learners and internal workflows without duplicating content or increasing coordination effort.
Maintainability
Designing within Google Sites enabled the hub to scale beyond the project and be maintained by non-designers.